Privacy Policy

GaadiMate ("we", "us", "our") operates the website gaadimate.com, a platform for discovering, comparing, and shopping for electric and other vehicles in India. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you use our website and services.

By using GaadiMate, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the platform.

Information you provide directly

• Contact details - your name, mobile number, and (optionally) email address when you sign in, submit a “Get Best Price” enquiry, or contact us.
• Enquiry details - the car, variant, and city relevant to an enquiry, so we can route it to matching dealers.
• Account activity - saved cars, favourites, saved comparisons, price-drop alerts, and recently viewed vehicles when you are signed in.

Information collected automatically

• Usage data - pages visited, tools used, search and filter activity, and the time spent on the platform.
• Device and technical data - IP address, browser type, device type, operating system, and referring URLs.
• Cookies and similar technologies - used to keep you signed in, remember preferences, and measure usage. See the “Cookies & Tracking” section below.

We do not ask for passwords. Buyers sign in using a one-time password (OTP) sent to their mobile number.

• To provide core features - car discovery, comparisons, calculators, the EV quiz, and your saved items.
• To route enquiries - connecting your “Get Best Price” enquiry to dealers matching the car and city you selected.
• To authenticate you - issuing and verifying OTPs and maintaining your session.
• To improve the platform - understanding which tools and pages are useful, and fixing problems.
• To communicate with you - responding to enquiries, sending price-drop alerts you opted into, and important service notices.
• To meet legal obligations and prevent fraud, abuse, or misuse of the platform.

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we process your personal data on the basis of the consent you provide when you submit information, and for legitimate uses permitted by law such as fulfilling a service you requested.

You may withdraw your consent at any time by contacting our Grievance Officer. Withdrawing consent will not affect processing already carried out, and may limit features that rely on that data.

We do not sell your personal data. We share it only in the following circumstances:

• Dealers - when you submit an enquiry, your name, mobile number, and enquiry details are shared with dealer(s) matching the car and city so they can respond with pricing and availability.
• Service providers - trusted partners who help us run the platform, such as SMS/OTP providers, media hosting (Cloudinary), hosting, and analytics. They may process data only on our instructions.
• Legal and safety - where required by law, court order, or to protect the rights, safety, and property of GaadiMate, our users, or the public.
• Business transfers - in connection with a merger, acquisition, or sale of assets, subject to this policy.

We use cookies and similar technologies to keep you signed in, remember your language and preferences, and understand how the platform is used. You can control cookies through your browser settings, though disabling them may affect some features such as staying signed in.

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it. Account-related data is retained while your account is active and for a reasonable period afterwards.

Subject to the DPDP Act, you have the right to:

• Access - request a summary of the personal data we hold about you and how it is processed.
• Correction and updating - ask us to correct inaccurate or incomplete data.
• Erasure - request deletion of your personal data where it is no longer required.
• Withdraw consent - withdraw consent previously given for processing.
• Grievance redressal - raise a complaint with our Grievance Officer.
• Nominate - nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, contact our Grievance Officer using the details in the “Grievance Officer & Contact” section.

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

GaadiMate is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Our platform may link to dealer websites, manufacturer pages, and other third-party sites. We are not responsible for their privacy practices. We encourage you to read the privacy policy of every site you visit.

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and the “Last updated” date will be revised. We encourage you to review this policy periodically.

For any questions, requests, or complaints about this Privacy Policy or your personal data, please contact our Grievance Officer:

• Email: [email protected]
• Address: GaadiMate, 520, Fortune Business Hub, Hebatpur, Ahmedabad, Gujarat 380059
• Phone: +91 98984 72198

We aim to acknowledge and respond to grievances within the timelines prescribed under applicable law.